Are you the QuickBooks user who is freaked by the error message “My Subscription Payment Failed”? This type of error annoys the user and triggers them to take quick action to overcome the issue. But the question is what the main reason for this error is and how to fix it immediately.

QuickBooks is the best accounting software, where users need to buy a subscription and renew it. When you try to update your QuickBooks desktop applications you might end up with a “Your Subscription Payment Failed” error message. This error message appears when QuickBooks fails to confirm your subscription. In this article, we will discuss the reasons and troubleshooting methods for the error.

Major reasons for QuickBooks Subscription Payment Failed error

QuickBooks users might come across the error message “Subscription Payment Failed” error in QuickBooks desktop due to several reasons. So, you should know the reasons, so that you can fix the issue easily. Check the below factors.

• The error may occur if the credit card is either invalid or outdated
• If the card issuer declines the payment for any reason, it can lead to the error code.
• When trying to update to the latest tax table, if it causes the process to fail then it triggers error messages.
• QuickBooks subscription errors can occur if the subscription has expired, requiring renewal or updating.
• Incorrect billing information entered into the system is also the main reason for subscription issues.
• Connectivity issues during payment processing for subscription renewals can also be a contributing factor
• An outdated version of QuickBooks may cause compatibility issues and lead to subscription errors.

Steps to fix QuickBooks Subscription Payment Failed error

Various troubleshooting methods can be tried to rectify the subscription payment failed error. Here we have given a few of it. Let’s go through it.

Method 1: Update your payment details

• First enter admin credentials and log in to the customer account management portal.

• Once logged in, go to your products and services and select QuickBooks desktop.
• Now click on "details" next to the QuickBooks product.
• Now, you will get the details. Then choose "edit" next to the payment method and update your payment information
• After updating the payment info, click on the "save" and "close" buttons.
• Open QuickBooks desktop on your system.
• At the end go to the help menu, choose "manage my license,"
• Select "sync license data online" to complete the process.

Method 2: Use QuickBooks Install Diagnostic tool from Tool Hub

Step 1: Download the QuickBooks Tool hub

• First, close the QuickBooks desktop app.
• Download the latest version of the QuickBooks Tool Hub program and save the file in a specific location.

• If you've already installed the Tool Hub, check your version.
• Go to the home tab in the Tool Hub to see your version at the bottom.
• Open the downloaded file, QuickBooksToolHub.exe.

• Follow the instructions to install and agree to the terms and conditions.

• After the installation, double-tap the icon on your Windows desktop to open the Tool Hub.

• If you can't find it, use the Windows search bar to search and open the program.

Step 2: Run QuickBooks Install the diagnostic tool

• Open QuickBooks Tool Hub and select "Installation Issues."
• After that select QuickBooks Install Diagnostic Tool.

• Click "OK" when the diagnostic tool completes its process.
• Open QuickBooks and your data file after completing the above steps.

Method 3: Reset the Internet Explorer settings

• First, open Internet Explorer.
• Select the Tools menu and choose Internet Options.

• Press the Alt key on your keyboard.
• Under the Advanced tab, select the Reset or Restore Defaults
• Finally, click on the Apply and OK buttons to save the changes.

Method 4: Disable the firewall

• First, disable the firewall.
• Next, turn off the antivirus software; if you can't disable it, you might need administrator rights to make changes.
• See the third-party antivirus icon in the system at the bottom right of the desktop.
• Right-click the icon and choose the disable option.
• Finally, install QuickBooks Desktop again or run the update

Method 5: Restore the Device and license file

• First, get your product and license information.
• Next, close the QuickBooks Desktop application.
• Then, open the Windows Start
• Type "run" into the search box and press Enter key.
• Enter "C:\ProgramData\Intuit\Entitlement Client\v8" and press Enter

• If the folder doesn't open, try entering "C:\ProgramData\Intuit\Entitlement Client\v6" instead.
• Find the file named "ecml," right-click on it, and choose "Delete."
• Click on “Yes” option
• Now, reopen QuickBooks Desktop and your company file.
• Re-register QuickBooks with your product and license information.

Method 6: Install digital signature certificate

• Open the Start Menu and search for "exe."
• Select the file, then choose Properties.
• Left-click on the Digital Signature tab and ensure that Intuit, Inc. is selected.
• Click on the Details button.

• This will open a new window named Digital Signature Details
• Click on View Certificate.
• On the Certificate Window, Hit on Install Certificate.

• Click and hit the Next button until you see the Finish button
• Then click Finish.
• Restart your computer system.
• Open to QuickBooks again and continue to re-download the update.

Wrap Up!

The troubleshooting methods given above are helpful to resolve the QuickBooks subscription payment failed error. If the error keeps coming, you can contact QuickBooks error support team to help with you to fix the problem.